Ohana Boutique ensures that your items are shipped to you in the safest and most timely option available. Shipping is a flat rate of $8.00 for orders under 1kg and $10.00 for orders between 1-5kg. We use Fastway Couriers and currently only ship within Australia, to physical addresses. We do not deliver to PO Boxes or Parcel Lockers.
For items over 5kg, in-store pick up is currently available with shipping to be added in the near future.
Please allow 3-5 business days for your order to be processed and dispatched, and will arrive approximately 2-14 days from dispatch date, depending on your location. During peak times or due to unforeseen circumstances, delivery times may be slightly longer. This information will be communicated on our website or via our social media channels.
Signature on delivery is usually required for all parcels. If you would like your parcel left unattended at the time of delivery please leave a message in the 'note to seller' section of the cart. Should you wish to have your parcel left without a signature (Authority to Leave/ATL) please note that all responsibilities to Ohana Boutique are waived.
If the delivery address is unattended or someone is unable to sign for the parcel, a calling card will be left (generally in the post box or under the front door) with instructions for you to have your parcel redelivered or to collect your parcel from your nearest authorised center.
IMPORTANT - Please inspect the parcel before signing with the courier. Should any damage have occurred in transit do not accept delivery of a parcel.